Refund Policy

I’m dedicated to delivering high-quality services and ensuring customer satisfaction; however, I understand that circumstances may arise where a refund is requested. To protect both parties and maintain clarity, my refund policy is outlined below.

Eligibility for Refunds

Refunds will be issued under the following conditions:

1. Non-Delivery of Agreed Features:
   • If I fail to deliver the specific features or services as outlined on the contract or pre-development consultation, and the issues cannot be resolved within a reasonable timeframe, you may be eligible for a refund.
   • To qualify, the discrepancy between the agreed features and the delivered product must be clearly documented and communicated within 14 days of the final delivery.
2. Pre-Development Termination:
   • If you choose to terminate the project before development has commenced and have made an upfront payment, you are eligible for a full refund, minus any administrative or consultation fees incurred.

Non-Refundable Circumstances

Refunds will not be issued under the following conditions:

1. Change of Mind:
   • Once development has begun or the project is in progress, a change of mind or shift in project scope will not qualify for a refund.
2. Client-Requested Changes:
   • Refunds will not be issued for additional work or modifications requested by the client that are outside the original project scope.
3. Delay or Cancellation Due to Client:
   • Refunds will not be issued if delays or project cancellations are caused by the client, including lack of communication, failure to provide necessary information, or delayed feedback.
4. Increase in Project Scope:
   • If the scope of the project is increased once the project has begun, a refund will not be issued. Instead, the price will be renegotiated based on the new scope and additional work required.

Refund Process

1. Initiating a Refund Request:
   • To request a refund, please submit a written request outlining the specific issues and discrepancies between the delivered work and the agreed-upon features.
2. Review and Resolution:
   • Upon receiving your request, we will review the project and any supporting documentation. We will work with you to address any concerns and attempt to resolve the issue to your satisfaction.
   • If the issue cannot be resolved, and it meets the criteria for a refund, we will process the refund within 30 days.
3. Partial Refunds:
   • In cases where partial work has been completed, we may offer a partial refund based on the proportion of work that was not delivered as agreed.

Contact Us

If you have any questions or need further clarification on the refund policy, please contact me at sammy@sammykingx.com.ng. I am committed to ensuring a fair and transparent process.